Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat during opening hours, by email for account queries, or by phone for urgent matters. Helpdesk staff can guide on deposits, withdrawals, verification and site features. Use the channels below to get a quick response, lodge a request or send feedback - contact options are kept simple, easily and direct.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account, verification, deposits & withdrawals) |
| General enquiries | [email protected] (billing & general queries) |
| Affiliate enquiries | [email protected] (partnerships, tracking, payments) |
| Payments | [email protected] (withdrawals, transaction queries) |
| Privacy | [email protected] (data & privacy) |
| Phone | +61 3 8592 4716 (phone support) |
| Working hours | Mon-Fri, 09:00-22:00 |
Email assistance
Email is the preferred contact method for detailed requests, account issues or cases that need explanations or supporting documents. Please include a clear subject line, your full account details and up-to-date contact information to help us respond faster. Attach any relevant files and state your preferred reply time. This reduces delays and ensures the right team handles your enquiry promptly.
Submit your enquiry
Response Time
Contact our support team via live chat or email for help. Most enquiries are answered within one business day. Simple requests are usually resolved quickly; complex verification or payment queries may take longer depending on the issue and required checks. For urgent matters, use live chat during support hours for the fastest response.
Feedback
Got a suggestion or idea to improve the site? Send your feedback via live chat or email and tell us what needs fixing or what you'd like to see. All submissions are reviewed carefully and help shape updates to features, bonuses and site navigation. We appreciate your input - it helps us improve the service and make the experience better for everyone.