User Privacy Policy
Madnix Casino explains how we collect, use and protect personal information when you register, fund an account or use our services. This page describes the types of data we process, the purposes for which we use it, the safeguards we apply and the rights you have over your information. It covers account and transactional records, technical data from devices and cookies, and how to contact us for access, correction or deletion requests. Read this policy before creating an account or submitting documentation to Madnix Casino.
Types of data collected
Personal data
Name, email, date of birth, address, phone number, ID documents and proof of address. Information provided for verification or responsible gambling checks is also collected.
Technical data
IP address, device and browser details, operating system, device identifiers, connection data and session logs. Cookies and similar technologies capture navigation and preference data.
Transactional data
Deposit and withdrawal records, payment method details, betting and game history, bonus activity and account balance changes. KYC and payment verification records are retained where required.
How information is used
Account operation
To create and manage accounts, verify identity, process deposits and withdrawals, and maintain account security.
Compliance and risk
To perform KYC checks, detect fraud, prevent money laundering, meet legal obligations and respond to regulatory requests where applicable.
Support and service
To provide customer support, investigate disputes and fulfil transactional requests such as withdrawals or bonus redemptions when eligible.
Data protection and security practices
Encryption and transport security
Data in transit is protected using TLS 1.2. We use recognised SSL certificates for site connections. Access to sensitive records is limited to authorised personnel and service providers on a need-to-know basis.
Storage and access
Personal and transactional data is stored securely. Access controls, password protection and audit logs are used to limit exposure. Technical measures and regular reviews are in place to reduce risk.
Cookies and tracking technologies
Cookie types
We use essential cookies for account functionality, preference cookies for settings, analytical cookies for performance and optional marketing cookies for promotions. Third-party cookies may be set by analytics and payment providers.
Managing cookies
Cookie preferences can be adjusted via your browser settings or our cookie notice. Disabling non-essential cookies may affect site features and game performance.
User rights regarding their data
Access and correction
You can request a copy of your personal data and ask us to correct inaccuracies. Requests should include sufficient detail to identify your account.
Deletion and restriction
You may request deletion of your account data or restriction of processing where permitted by law. Requests are handled in line with legal and compliance requirements.
How to exercise rights
Send privacy requests to our support email or contact live chat. Provide account details and a clear description of the request. We will respond and guide you through required verification steps.
Data sharing and third parties
Categories of recipients
Data may be shared with payment processors, identity verification and KYC providers, hosting and IT service providers, analytics vendors and legal or regulatory authorities when required.
Third-party processors
Where third parties process data on our behalf, contracts require appropriate safeguards. Transfers outside Australia are made only with suitable protections in place.
Updates to the privacy policy
Policy changes
This policy may be updated to reflect changes in services, laws or practices. Material changes will be notified via account messages or site notices and the revised policy will show an effective date.